Corporate Gifting – Order Cancellation, Refund, Replacement & Resolution Policy

This policy governs all corporate gifting and customized jewelry orders placed with Ssavi GNJ Exports. By placing an order with us, the customer acknowledges and agrees to the terms and conditions outlined below.

1. Order Confirmation, Acceptance & Ownership

An order shall be considered confirmed only upon:

Receipt of an official order confirmation from Ssavi GNJ Exports.
Confirmation of payment (full payment, advance payment, or mutually agreed payment terms).

Once the order is confirmed, a designated representative from Ssavi GNJ Exports may be assigned to coordinate and manage the order process.

All order-related communication should be conducted through the official communication channels shared by Ssavi GNJ Exports.

Ssavi GNJ Exports shall not be responsible for instructions, changes, or commitments communicated through unauthorized channels.

2. Order Cancellation Policy

Orders may be cancelled only within 24 hours of order confirmation.

Cancellation requests must:

Be submitted via email.
Include the order details and reason for cancellation.
Be acknowledged by Ssavi GNJ Exports.

Cancellation requests will not be accepted if:

Submitted after 24 hours of order confirmation.
Production, customization, sourcing, engraving, printing, or manufacturing has commenced.
Raw materials have been procured specifically for the order.

After 24 Hours

All orders shall be treated as final and non-cancellable, especially in the case of:

Customized corporate gifts
Personalized products
Customized jewelry
Bulk manufacturing orders
Made-to-order products

3. Cancellation Charges

Approved cancellations may be subject to cancellation charges.

Charges may vary depending upon:

Order value
Quantity ordered
Level of customization
Production status
Material procurement status

Any applicable cancellation charges shall be deducted before processing a refund.

The assessment made by Ssavi GNJ Exports regarding cancellation charges shall be final.

4. Refund Policy

As most products supplied by Ssavi GNJ Exports are customized and manufactured specifically for individual clients, refunds are limited.

Refund Eligibility

Refunds may only be considered if:

The order is cancelled within the permitted cancellation period.
The order has not entered production or customization.
Cancellation has been approved by Ssavi GNJ Exports.

Refund Processing

Approved refunds shall:

Be processed through the original payment method.
Be initiated after applicable deductions, if any.
Be completed within 7–10 business days from approval.

Non-Refundable Orders

Refunds shall not be available for:

Customized products
Personalized jewelry
Logo-branded products
Printed or engraved items
Bulk orders already under production
Orders cancelled after the allowed cancellation period
Change of mind after order confirmation

5. Replacement & Resolution Policy

Since most products are customized and manufactured specifically for each client, replacements are handled on a case-by-case basis.

If a customer encounters any issue with an order, they must notify Ssavi GNJ Exports as soon as possible after delivery.

Eligibility for Review

Customers may be required to provide:

Photographs
Videos
Delivery documentation
Product details
Order reference information

Resolution Options

Upon verification, Ssavi GNJ Exports may, at its sole discretion:

Provide a replacement
Offer a repair or correction
Provide partial support
Reject the claim if found invalid

The resolution method shall be determined solely by Ssavi GNJ Exports.

6. Damaged, Defective or Incorrect Products

If a product is received damaged, defective, or significantly different from the approved specifications, the customer must report the issue within 48 hours of delivery.

Claims submitted after this period may not be accepted.

All claims shall be reviewed and verified before any action is taken.

7. Limitation of Liability

Ssavi GNJ Exports shall not be liable for:

Delays caused by logistics or courier partners.
Minor color variations due to screen settings or photography.
Variations inherent in handmade or customized products.
Incorrect information provided by the customer.
Delays caused by force majeure events including natural disasters, strikes, transportation disruptions, government restrictions, or other circumstances beyond reasonable control.

8. Communication & Documentation

For any cancellation requests, modifications, claims, or support requirements, customers must communicate through official channels.

Only written communication acknowledged by Ssavi GNJ Exports shall be considered valid.

Verbal discussions, unverified messages, or unofficial communications shall not be considered binding.

9. Intellectual Property & Customized Designs

Any logos, artwork, designs, trademarks, or branding provided by the customer remain the responsibility of the customer.

The customer confirms that they possess all necessary rights and permissions to use such materials.

Ssavi GNJ Exports shall not be held liable for any intellectual property disputes arising from customer-provided content.

10. Governing Terms

Ssavi GNJ Exports reserves the right to modify this policy at any time without prior notice.

By placing an order, the customer confirms acceptance of the latest version of this policy.

In the event of any dispute or ambiguity regarding the interpretation of this policy, the decision of Ssavi GNJ Exports shall be considered final and binding.

11. Contact & Support

For all order-related queries, cancellations, support requests, or issue reporting, please contact:

Ssavi GNJ Exports

Email: seemaghai28@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM